Questions and answers about SPID

General section of SPID

FAQ 1. What is SPID?

SPID is the Public Digital Identity System that allows citizens and businesses to access the online services of the Public Administration and private enterprises with one digital identity. The SPID identity consists of credentials (username and password) that are issued to the user and that can be used to access all online services. More information here: https://www.spid.gov.it

FAQ 2. Which online services can I access with SPID?

You can use SPID to access numerous online services of the local, provincial / regional and national public administration. For example:

• Comune di Trento - Sportello online
• Provincia di Trento - Portale dei servizi online , TreC
• national services - Inps , Agenzia delle entrate , appIO

FAQ 3. What should I do to get SPID?

To obtain your SPID credentials, you must contact one of the identity providers accredited by AgID , the Agency for Digital Italy (Aruba, Infocert, Intesa, Namirial, Poste, Register, Sielte, Tim or Lepida). These supervisors (also called identity providers) offer different ways to request and obtain SPID and you can choose the one that best suits your needs. The Municipality of Trento offers the possibility to follow you step by step in the registration and to activate SPID through the Lepida identity provider with which it has an agreement. For information or assistance, send an email to: cittadinanzadigitale@comune.trento.it   

FAQ 4. Is SPID free?

SPID is free and no maintenance costs are required after its activation. The only costs that you may incur are, for example, those of remote recognition, but this depends on the identity provider. More information are available here:  https://www.spid.gov.it/richiedi-spid

FAQ 5. What is the process for obtaining SPID?

• Once you have chosen the identity provider you will be asked to register your data on its website. Always keep at hand 1) a valid Italian document 2) your health card (or tax code card) 3) your email address and your personal mobile number.
• After you have registered the data you will have to choose how you want to be recognized

1. 1. personally, at the offices of digital identity providers;
   2. via webcam, with an operator made available by the identity provider or with an audio-video selfie, together with the payment of a symbolic sum by bank transfer as an additional means of verifying your identity;
   3. with your Electronic Identity Card (CIE) or electronic passport, identifying yourself through the providers' apps that you can download from the main app stores;
   4. with the National Service Card (CNS) - you can also use the health card if activated - or with a digital signature with the aid of a reader (such as the smart card) and the relative pin.

FAQ 6. Why do I have to be recognized in person / remotely?

Recognition (in person, via webcam, audio-video, PosteID app, CIE, etc.) is a mandatory step in order to obtain SPID. The identity provider must in fact verify that "whoever requests SPID is really who he/she says he is" in order to be able to issue the SPID credentials.

FAQ 7. Once SPID has been activated, how does it work?

Once you have obtained your credentials, you can access the online services of the Public Administration. Usually you have to:

1. go to the site you want to access and click on the "Enter with SPID" button
2. enter your username (your email) and the password you chose during registration
3. request the OTP - One Time Password which you will receive via text message or on the app (if you have downloaded it)
4. enter the OTP in the appropriate box
5. accept that  the site you are accessing will receive a series of useful data to be able to provide you with the service you have requested. This data is what you have already provided to the identity provider in order to activate SPID.

FAQ 8. Once the credentials have been obtained, how do I log into SPID?

You will not access SPID but you will access WITH SPID. SPID consists of a user name (your email) and a password (which you choose during registration) to be used to enter the sites of the local, provincial and national Public Administration (therefore also INPS, Agenzia delle Entrate, etc.). SPID is convenient because you no longer have to remember different passwords for each site you register to.

FAQ 9. Do I need to download any application?

Not necessarily. In fact, the app would only serve to generate the OTP code which, however, all managers (except Aruba, the only manager for which you need to download the app) can also send you via SMS.

FAQ 10. Can I activate or manage SPID on behalf of a relative of mine?

Yes, but with some foresight.

1. You will be able to assist the relative in registering their data on the identity provider's website and in choosing the type of recognition (in person or remotely), but the recognition must then be done by the relative. In other words, delegation for recognition is not allowed.
2. SPID is strictly personal, therefore for each SPID identity in the name of a different person, a different telephone number and email address must be used (for example, if you help a parent to activate SPID you will not be able to use your telephone number,address and email). However, the email address and mobile number do not need to be in the name of the same person that is requesting SPID, although they must be personal tools, also for security checks.

FAQ 11. Can I delegate a third person to use my SPID?

It is not possible to delegate the use of your SPID to any third party. SPID is strictly personal (as is, for example, the identity card) and, by law, it is not allowed to be used by third parties.

FAQ 12. Can I have more than one digital identity?

Yes, you can activate SPID with multiple identity providers. There is no limit so you could potentially have as many SPIDs as the identity providers. However, there is no practical use in activating SPID with multiple managers.

FAQ 13. My SPID doesn't work, what can I do?

The support contacts of all identity providers are available on this page: https://www.spid.gov.it/serve-aiuto . If your problem is due to your username or password (for example if you have forgotten your credentials or if you have entered an incorrect password too many times), each manager offers a credential recovery procedure. If the problem depends on the provision of the service and not on the access with SPID (therefore, if you can safely access other services with SPID) you must refer to the support service of the administration that provides the service.

FAQ 14. What are the SPIDs that I can get?

1.  SPID physical person (active)
2.  SPID legal person (active for a fee) - which contains company data such as: the company name, the legal person's registered office (PG), PG email, PG's pec, PG VAT number, PG tax code. Please note: this identification lacks the data of the natural person and it is difficult for an online service to request only company data
3.  SPID professional use physical person
4.  SPID professional legal person (being released by Lepida) - also in this case it is necessary to understand if the provider of the online service has foreseen that they will receive a series of metadata more than the physical person SPID. So it is not certain that this SPID can work to access the Inail online service, which can be accessed easily with the Spid as a physical person.

SPID with Lepida

FAQ 1. What is Lepida?

Lepida is one of nine AgID-accredited identity providers. The Municipality of Trento has entered into an agreement with Lepida and can therefore activate SPID free of charge through Lepida to all the citizens who request it.

FAQ 2. How do I register on Lepida?

Click on this link to request and obtain your SPID credentials with LepidaID: https://id.lepida.it/lepidaid/registra?0  

At this link you will find a video tutorial that shows you how to request your SPID LepidaID credentials: https://youtu.be/HVre7m22qoU  

To proceed with the activation, keep at hand:

• your email
• the mobile phone number you normally use (even if you are not the contract holder)
• the front and back scan or photograph of a valid identification document (identity card or passport or driving license)
• the front and back scan or photograph of your valid Italian health card

You will be asked to choose the recognition method that you prefer.

Free:

• In person (de visu): if you are a resident of Trento you can choose the office of the Municipality of Trento that is most convenient for you (URP, Registry Office in Piazza Fiera, Innovation service in via Maccani 148 and all the districts) and go there for recognition on the day and at the time available. You can book your appointment at this link: https://webapps.comune.trento.it/appuntamenti/   
• Digital signature: if you have a valid digital signature device you can use it to sign the application form, to download it and then upload it to the system.
• CNS Smartcard: if you have an active health card (which means that it has been transformed into a Provincial Service Card - CPS) or the National Service Card - CNS or other cards compliant with it, you can use them for recognition.
• Electronic identity card (CIE 3.0): if you have a CIE 3.0 you can use it for recognition. The system will connect you to the Ministry website where you can choose whether to proceed by downloading the CieID APP on your smartphone or with a compatible contactless smartcard reader, making sure you have the CIE software installed and configured.
• Audio / video recording + bank transfer: if you have a smartphone, a tablet or a PC, you can make your identification video by yourself, without going to a front office or being contacted by an operator. This video tutorial shows how to be recognized by an audio / video recording: https://youtu.be/cv-4QUJbM1Q

For a fee:

• Webcam with remote operator: you can choose the recognition mode via webcam if you have a smartphone, tablet or PC, without going to a front office [cost of operation: € 15.00 + VAT].

The Municipality of Trento offers step-by-step assistance during pre-registration on Lepida and for requesting a physical identification appointment at the municipal front offices. Write to cittadinanzadigitale@comune.trento.it for information, to receive PDF tutorials or to request personalized assistance.

FAQ 3. The system does not accept any of the passwords that I have chosen. What can I do?

If while registering with LepidaID you have a problem setting your password, make sure you have respected the rules described below (these rules apply every time you set a new password):

• Minimum length of 8 characters and maximum of 16 characters
• Include uppercase and lowercase characters
• Include one or more numeric characters (0,1,2,3,4,5,6,7,8,9)
• Include at least one special character, e.g. -,!,?, #, $,% Etc.
• It must not contain more than 2 consecutive equal characters
• It must not contain secret information that can be traced back to the user (for example, tax code, car license, document abbreviations, dates, etc.), proper names and years.

FAQ 4. How do I access the online services with SPID LepidaID credentials?

This video tutorial shows how to access online services with Lepida SPID credentials: https://youtu.be/AeUaxhOuAyI

FAQ 5. I have forgotten the username or / and the password to access with SPID, what can I do?

To recover your username and / or password, follow the credentials recovery procedure here: https://id.lepida.it/idm/app/recupero_credenziali.jsp

FAQ 6. My LepidaID user is blocked following numerous login attempts using a wrong password. How do I activate my credentials again?

The system allows you to try to log in up to a maximum of 5 attempts. On the fifth incorrect attempt you will also be notified via email of the inability to access the services for the next 30 minutes, you will then have 5 more attempts available. Once the 10 available attempts have been used up, the system will inform you (at the email address used during registration) that your credentials are blocked, you will be given the instructions to follow to reactivate your account. 

You will have 3 days to click on the unique link contained in the email and follow these steps:

• enter Fiscal Code and Username
• enter and confirm the OTP sent via SMS to your mobile phone
• enter and validate the new password of your LepidaID identity

If you don’t use the link in time to unlock the credentials, your LepidaID identity will be suspended. To reactivate your account you need to contact the assistance service .

FAQ 7. I have to change the email address I had indicated when registering my identity on Lepida. What should I do?

Access your personal area  with your login credentials using:

• email (used to register)
• password
• OTP code (via an SMS that is automatically generated by the site)

You can then change your email address by entering a new one.

If for any reason you are unable to access the personal area, you can contact lepidaid@lepida.it

FAQ 8. I have to change the mobile number that I indicated when registering my identity on Lepida. What should I do?

Access your personal area  with your login credentials using:

• email
• password
• OTP code (via an SMS that is automatically generated by the site)

You can then change your mobile number by entering a new one.

If the phone number with which you registered has been disabled or for any reason you are unable to access the personal area, please contact lepidaid@lepida.it